Support

Support

Tailored support for long term protection of your audio visual investment.

Duratec has made it a priority to deliver excellent service providing you long term protection for your systems investment. This would enable to extend the life of your solution and save you money in the long term.

We recommend that our clients protect their investment with an on-site maintenance agreement. This can be amended to your needs depending on how complex the system is and uptime required, from remote support through to a fully managed operational service.  Maintenance agreements can be tailored to match your internal SLA requirements.

Our service level agreements are tailored to suit each business sector and deliver a flexible support network. Giving the end user peace of mind that their technology is in good hands and is performing to the highest level.

Av systems are now considered to be business critical. Any unnecessary outage is unacceptable and could prove costly.

With customer service at the forefront of Duratec we endeavour to build great relationships with our clients to offer and develop the right solutions for their business sector.

Duratec provide a remote and onsite technical support service available Monday - Friday, 9.00 - 17.30.

To discuss our tailored maintenance services in more detail please get in touch.

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